Deo Mwano

Minim feature spotlight: Neighboring Access Points

At Minim, we care about simplifying and enhancing the user experience. As such, many of the features we provide are a direct result of the feedback we receive from our end users. One of these features is Neighboring Access Points— a tool for operators to use when troubleshooting network performance issues in homes. With this insight, operators are better equipped to support their subscribers as they call in to report any wireless network problems they may be experiencing.

Neighboring Access Points: description

With this tool, operators can see real-time data for all of the access points within range of a home's router. We break down the number of neighboring access points for each frequency band the router may be operating on: 2.4 GHz and/or 5 GHz.

In the Minim Care Portal, the operator can easily view this information by navigating to the Router Settings tab and clicking on "View neighboring access points" under the desired frequency band:

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Minim Neighboring 2.4 GHz Access Points

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Minim Neighboring 5 GHz Access Points

Neighboring Access Points: benefits

As pictured above, Minim's Neighboring Access Points feature shows both the WiFi channel on which the home's router is currently operating as well as any other access points operating in the same band. Operators can easily see what channels are congested and therefore problematic for a customer's router to be on. If the operator finds a customer's router is operating on such a channel, they can remotely change it to operate on a less congested channel in the Router Settings tab.

Wireless signal interference is a common reason for wireless connections to perform poorly. Typically, the steps to resolve are for the end user to manually change their WiFi channel (a cumbersome task for many not familiar with networking equipment) or to identify which of their devices could be hogging bandwidth, thus slowing down the network. With the Neighboring Access Points feature as a part of Minim's residential managed WiFi solution, operators can easily assist their subscribers and resolve their network interference problems remotely, providing their subscribers with a better WiFi experience.

Want to see this feature in action?

Get in touch to learn more and request a Minim demo.