Jeremy Hitchcock

The importance of founding culture

I have found that the earlier a startup begins to consciously develop a company culture, the better off it will fare in the long run. As such, we are striving to be more declarative of the Minim culture at the earliest stages of our growth.

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George Zarebski

How Minim is investing in customer support

When it comes to customer support, managing expectations is one of the most critical things to do to ensure a successful and healthy relationship with the customer. As both the Minim team and Minim customer base grew these past few months, it became increasingly clear that we needed to revisit our support workflow to ensure our customers were getting the answers they needed, quickly.

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Katrina Ambrose

Minim takes to Elm Street for Manchester's Chalk the Block

Minim is headquartered in Manchester, NH, and we love participating in local stuff. Today, we were excited to join in on "Chalk the Block," a Manchester Trolley Night. Trolley nights are organized each year to celebrate the diverse artistic expressions and cultural experiences that the city has to offer. Unfortunately, Mother Nature had some other plans with an impending thunderstorm, but ...

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Samantha Albano

Rural broadband initiative update: FCC funding & state-level movements

Since our last rural broadband initiative update, there have been several announcements made regarding the expansion of broadband coverage across rural America. This update takes a look at the latest FCC-approved round of funding and recent state-level rural broadband movements.

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Samantha Albano

WISP billing system review: Powercode

To provide guidance to folks interested in starting a WISP, we wanted to shed some light on the WISP tools that help our own customers at Minim manage their businesses. Today's blog highlights another WISP billing system that helps WISPs manage not only their customer billing, but also their ticketing, inventory, installer schedules, customer accounts, and more. Take a look to see if this could ...

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Samantha Albano

WISP billing system review: Sonar

When starting a WISP, an important consideration to have is how you will manage and charge for what products and services your subscribers are using. Luckily, there are many WISP billing systems available on the market that tackle all of the above, and then some. Such solutions are software-based and work to streamline your customer billing activities. Today's blog provides an overview of Sonar— ...

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Nicole Hayward

Made for MikroTik: Minim launches MikroTik support and cloud agent

Today, we are announcing support for MikroTik routers on the Minim platform as well as a new router integration path, Cloud Unum. With this announcement, Minim has been certified as a Made for MikroTik software partner. We are excited to support MikroTik, a globally-leading equipment provider for Wireless Internet Service Providers (WISPs), as part of our commitment to delivering  freedom of ...

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Nicole Hayward

Minim Named in StartUp City Magazine's Most Promising IoT Startups 2019

We're thrilled to share that we've been recognized in StartUp City Magazines's 15 Most Promising IoT Startups 2019. StartUp City is a news platform that covers U.S. tech startup news to tens of thousands of subscribers. We were recognized for delivering on our mission to simplify and secure home networks as the average number of "connected things" in homes is now 10 and growing. 

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Sam Stelfox

Smart home cybersecurity news roundup [June 2019 edition]

According to the 2019 Symantec Internet Security Threat Report (ISTR), there are an average of 5,200 attacks on IoT devices per month. To help keep you informed, we're starting a smart home cybersecurity series that discusses, what we believe to be, the top threats and vulnerabilities discovered in the past month's time. This first issue discusses two recent cybersecurity findings: the Linksys ...

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Samantha Albano

Minim feature spotlight: Minim Score

Helping operators proactively manage and secure home networks is our goal at Minim. Today's feature spotlight introduces the Minim Score— a residential managed WiFi tool that gives operators the ability to easily gauge the network health of a subscriber's LAN and see what issues it may be experiencing. With this insight, operators can quickly zone in on problematic networks, and provide ...

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