Samantha Albano

Customer spotlight: KPU Telecommunications

The Minim community is made up of some amazing service providers, many of whom are known as the backbone of the communities in which they serve. KPU Telecommunications, a municipality-owned cable service provider based in Ketchikan, Alaska, is no different. In providing one of Alaska's most advanced fiber-to-the-home (FTTH) networks, the KPU Telecommunications team supports nearly 5,000 ...

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George Zarebski

How Minim is investing in customer support

When it comes to customer support, managing expectations is one of the most critical things to do to ensure a successful and healthy relationship with the customer. As both the Minim team and Minim customer base grew these past few months, it became increasingly clear that we needed to revisit our support workflow to ensure our customers were getting the answers they needed, quickly.

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Samantha Albano

WISP billing system review: Powercode

To provide guidance to folks interested in starting a WISP, we wanted to shed some light on the WISP tools that help our own customers at Minim manage their businesses. Today's blog highlights another WISP billing system that helps WISPs manage not only their customer billing, but also their ticketing, inventory, installer schedules, customer accounts, and more. Take a look to see if this could ...

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Samantha Albano

WISP billing system review: Sonar

When starting a WISP, an important consideration to have is how you will manage and charge for what products and services your subscribers are using. Luckily, there are many WISP billing systems available on the market that tackle all of the above, and then some. Such solutions are software-based and work to streamline your customer billing activities. Today's blog provides an overview of Sonar— ...

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Samantha Albano

Minim feature spotlight: Minim Score

Helping operators proactively manage and secure home networks is our goal at Minim. Today's feature spotlight introduces the Minim Score— a residential managed WiFi tool that gives operators the ability to easily gauge the network health of a subscriber's LAN and see what issues it may be experiencing. With this insight, operators can quickly zone in on problematic networks, and provide ...

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Samantha Albano

Minim feature spotlight: Port Forwarding

As it is our goal at Minim to make home network management simple, we provide tools that make the seemingly cumbersome router configuration tasks easy for operators to do on behalf of their subscribers. One of the router configuration tools within Minim's residential managed WiFi solution is Port Forwarding, which allows operators to manage the port forwards on a particular subscriber's network.

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