WISP billing system review: Sonar
When starting a WISP, an important consideration to have is how you will manage and charge for what products and services your subscribers are using. Luckily, there are many WISP billing systems available on the market that tackle all of the above, and then some. Such solutions are software-based and work to streamline your customer billing activities. Today's blog provides an overview of Sonar— a WISP billing system that some of our own customers at Minim use to run their WISPs.
About Sonar: Features, benefits, and pricing
Sonar is a powerful WISP billing system that has been serving the fixed wireless industry for nearly four years. Although this may seem like a short amount of time, the Sonar platform is packed with tools that help WISPs run their businesses and better support their customers. Sonar goes beyond customer billing by also offering:
- An integrated CRM
- Inventory tracking
- Customer mapping
- A free customer portal
- Automated provisioning
- Performance monitoring
- Customer ticketing
- Work order scheduling
Additionally, Sonar provides a REST API, which allows you to integrate any other applications you may be using with the Sonar platform. Sonar provides this comprehensive feature-set in a scalable environment, and can support your WISP as it grows from hundreds of subscribers to thousands.
Screenshot taken June 7th, 2019 from Sonar website.
As with any third-party solution, you're probably wondering how much this all costs. Using Sonar's pricing calculator tool, you can simply input your number of active subscribers to get an estimate of what the solution would cost your WISP each month. Sonar also provides free videos (called Sonar Casts) to learn more about the platform and how it works. Finally, you can also sign up for a free demo of the solution to see these features in action.
To give more insight into the Sonar solution, we asked one of our own customers to shed some light on their experience using Sonar as their WISP billing system.
Skyweb Illinois Internet is a WISP based in Goodfield, Illinois that serves hundreds of rural customers across the state. The Skyweb team highly recommends Sonar, having initially switched over from a competitor's solution to cut some of their network integration costs. To their delight, the Sonar solution surpassed their expectations by not only cutting their costs, but by also providing immeasurable support:
"We made the switch between systems in under a week and any question we have had since then has been promptly answered. I find that the Sonar system is much more user friendly and the support makes it that much easier to tweak things to your specific needs."
- Austin Schultz, Skyweb Illinois Internet
Interested in learning more?
Choosing a WISP billing system is just one of the many tasks involved in starting a WISP. For more guidance, we've compiled a list of resources that can help you get your WISP off the ground— Just click below!