Join our team

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Hi, we’re Minim.

We’re on a mission to make home WiFi as safe and reliable as drinking water. Our AI-driven platform helps businesses to manage and secure home networks— which has become absolutely critical for remote workers around the globe. Join us!

Open roles

Minim is headquartered in Manchester, NH. We are considering applicants in the area and remote. 


Senior DevOps Engineer

Manchester, NH or remote

As a SaaS platform that underpins people’s home networks, Minim has an uptime target of 99.999%. Our platform gathers millions of data points per day from routers in homes, globally. We need to ultimately scale to processing billions of data points, petabytes of data. The Senior DevOps Engineer will be responsible for designing, maintaining, and securing Minim’s infrastructure for scale. The ideal candidate has expertise in best practices for business continuity, disaster recovery, and security, as defined by the SOC2 certification. 

Responsibilities

  • Maintain and scale Minim’s existing AWS infrastructure 
  • Design Minim’s infrastructure; this includes scaling out existing AWS infrastructure and planning for deployment to other cloud and bare metal environments  
  • Take Minim through annual SOC2 compliance certification
  • Support continuous code deployment while maintaining quality, compliance, and security across our platform
  • Collaborate with the engineering team in product planning sessions and daily stand ups to ensure new features are scalable and effective 
  • Grow the DevOps team as our business scales, documenting processes and educating team members along the way
  • Build out Minim’s solution in other regions to comply with regulations (e.g., GDPR, latency requirements, and uptime requirements)  

Qualifications 

You have 5-10 years experience with DevOps at a SaaS company. You are an excellent communicator with an agile and creative work style. You have expertise in the following areas: 

  • AWS - especially with AWS APIs and automating and scaling infrastructure on AWS
  • Docker - AWS ECS, Fargate, Kubernetes
  • Linux, CentOS
  • SOC2
  • Postgres, Elasticsearch, Rails, Redis
  • Processing large amounts of data using Spark, Hadoop, etc
  • Time series based data and time series databases
  • Terraform
  • Ansible

Benefits

  • Competitive comp plan 
  • Full benefits package 
  • Unlimited PTO 
  • Work remotely
  • A chance to make your mark, architecting an early-stage startup platform to massive scale

QA Engineering, Intern

Manchester, NH or remote 

We are looking for an Engineering Intern to assist in developing and improving Minim's automated test systems for home routers. Minim delivers applications to help secure and manage the home network, made possible by a router integration. The only way Minim is able to scale our services and router support is through automated testing.  The person in this role will be actively developing code to put Minim-enabled routers to the test.  This is a great opportunity for a software engineer aiming for a career in full stack or embedded engineering. 

Qualifications 

  • Bachelor’s degree (or working on) in Computer Science, Electrical Engineering, or related
  • Understanding of networking and networking concepts
  • Understanding of WiFi and radio based technologies
  • Experience with Docker, Ruby, Rails, Postgres, Elasticsearch, AWS

Responsibilities

  • Set up and develop Minim’s automated test system using the following languages and tools: Ruby, Rails, Postgres, Elasticsearch, Docker, CDRouter, and AWS. 
  • Improve test coverage by writing tests that will confirm that Minim’s solution works correctly on all routers that Minim supports
  • Help develop a certification process that Minim can use to automatically certify the quality of a WiFi router
  • Develop tests to measure the performance of the WiFi router and to check that Minim’s solution has not altered or degraded that performance as new Minim software and firmware is released

Technical Writing, Intern

Manchester, NH or remote 

We are looking for a technical writing intern to help the Minim marketing team create a variety of engaging content. We’re talking: blog posts, case studies, how-to articles, product comparisons, e-books, white papers, and more.  

The ideal candidate has experience in technical writing or journalism. You have a passion for transforming complex information into delightful content. At Minim, you will learn to think like a technology marketer, catering content for target buyers and marketing channels. 

This role is a great opportunity to hone your research and writing skills in a fast-paced startup environment, interfacing with the CMO and other seasoned team members. 

Responsibilities

  • Conduct research and gather information from a variety of online, reputable sources and subject matter experts
  • Outline, write, and edit content, collaborating with the marketing team on set publishing goals and timelines
  • Ensure the Minim brand is honored in tone and style 
  • Research competitors’ content marketing strategies and provide new ideas to help Minim stand out from the pack

Qualifications 

  • Journalist or tech writer - Students are welcome to apply
  • Relevant writing samples to share 
  • Self motivator 
  • Expert multitasker 
  • Technology lover 
  • Great collaborator

Customer Success, Intern

Manchester, NH 

We’re looking for an intern to join our busy customer success team, supporting our growing base of customers who use Minim to secure and manage WiFi in homes.

In this role, you will report to the Manager, Customer Success and work with the Minim team on a range of activities to ensure our customers are getting the help they need. It’s never a dull day at Minim— You’ll have the chance to work on a variety of tasks including: live technical support (phone, chat, email), order fulfillment, monthly billing reviews, documentation, and more!

This is a great opportunity for anyone considering a career path in customer service and/or business operations. As you gain experience at Minim, we will look to you for feedback and ideas to improve our product and processes. 

Responsibilities

  • Handling inbound support requests from customers by phone, email, and chat
  • Escalating support issues to relevant team members in product management, operations, and engineering 
  • Bridging the information flow between the customer and the Minim team while managing customer expectations
  • Being a champion for the customer experience 
  • Learning our technology and enabling our customers to grow their accounts with an understanding of their goals and our product capabilities
  • Aiding the team in on-site order fulfillment, including preparing, packing, and shipping routers to customers 
  • Ensuring customers are billed correctly and escalating issues as appropriate to Finance
  • Various ad hoc project work to include: customer reconciliations, usage and billing reconciliations, and assistance in transaction processing/review in Quickbooks
  • Being on-call for out-of-hours support on a scheduled basis

Qualifications

  • Prior experience in a customer-facing role(s)
  • Driven, self-motivated and enthusiastic with a ‘can-do’ attitude
  • Great time-management and multitasking skills
  • High level of attention to detail
  • Excellent communication and interpersonal skills
  • Ability to be flexible about working hours and take on-call shifts

Bonus

  • Experience with ticketing systems such as Intercom, JIRA or Zendesk
  • Familiarity with Quickbooks or billing cycles

Full Stack Engineer

Manchester, NH or remote 

We are always on the hunt for talented full stack engineers.

A Full Stack Engineer at Minim is willing to work on any part of the product cycle and excited to be cross-trained between systems. Each engineer is responsible for their work from conception to completion and beyond. We're an agile team with continuous release processes.

A few of our mantras at Minim are: remote is our superpower and get past "go."  We are a collaborative and trusting bunch, so it's important that you are an excellent self motivator, problem solver, organizer, and communicator. 

Qualifications

  • Dangerous software engineering skills
  • An eager mind and willingness to learn new technologies
  • Full-stack minded, building resilient software that scales
  • Passion for startup culture
  • Excellent collaboration skills

Responsibilities

  • Develop and test front-end interfaces
  • Work on the back-end servers for adding functionality
  • See projects through from conception to completion
  • Meet both technical and customer needs, and raise concerns with stakeholders when issues arise
  • Fully test and vet new features during development
  • Improve automated testing around the product to ensure quality over time

Benefits

  • Competitive comp plan 
  • Full benefits package 
  • Unlimited PTO 
  • Work remotely