Your IPTV solution might be spectacular, but if it's too confusing to deploy for the technician or subscriber, you'll run into suboptimal setups— resulting in increased truckrolls and return rates.
Minim's fingerprinting and IoT database help steer all devices to the best band to optimize performance.
With dynamic router identification and integration with your system, Minim’s setup wizard will help your technicians (and even your subscribers) install CPE and OTT.
Algorithms based on device needs, detailed in the Minim IoT database, and prioritization set by Minim Profiles.
Don’t rip and replace. Don’t even cap and grow! Minim can be integrated with your IPTV solution and hundreds of router make/models.
Minim can be a valuable partner at any stage in your IPTV implementation, identifying your key objectives and hurdles so we can break through, together.
Can you segment your customers by streaming services to which they already subscribe?
Which customers are likely to be interested in an IPTV solution, and at what price point?
Which hardware and software combinations are you considering?
Can they integrate with your Whole Home WiFi solution?
What are the costs: licensing, deployment, support?
How will you measure customer acquisition, activation rates, revenue, retention rates?
Cost per deployment?
In the vendor selection process, how will you safeguard your deployment and support costs with your IPTV vendors?
For what metrics will you hold them accountable?
Have you designed a Proof of Concept to test your vendors and how they work together to deliver success?
Is your PoC wide enough to determine expected costs of hiccups with your varied CPE in the field?
Does your PoC identify areas of improvement, and does this necessitate another trial before launch?
Who'll be deploying— your field technicians, customers, or both?
How will you educate them and your support teams for successful setup?
What network visibility tools will you give to troubleshoot?
What does your marketing and sales plan look like, and does it bake in the appropriate equipment upgrades to ensure deployment success?
Do your sales teams have the network utilization intel to identify target customers and potentially problematic customers?
How are you tracking deployment costs and success rate?
Do you have the install feedback loops in place to track issue patterns?
Do you have the WiFi management tools in place to verify the network issues— and even proactively fix?
Based on your deployment data, what are your plans for reducing return and cancellation rates?
With managed WiFi network insights, can you proactively identify and alleviate service hiccups?
Can you further educate and empower care professionals to remotely service customers, avoiding truck rolls?
Are you taking advantage of opportunities to upsell on your IPTV solution? Parental controls, security, whole home WiFi, etc.
Do you have the customer usage analytics to identify target customers for these solutions?